Thursday, July 11, 2013

ShoreTel: How Do I Change The Telco/CO Switch Type?

I went onsite at 3AM yesterday morning to be the 'phone vendor' onsite for a voice cutover.  The company was moving their voice services from a few PRIs to an IPFlex technology.  One of the things that is very common is that you will see a change in PRI settings from the Telco.  Usually, in my area, B8ZS and ESF are typical, but you do get different switch types.  In this case, Im having to change from DMS-100 to NI-2.  Again, not too uncommon.  This customer has a ShoreTel system, and here is where I go to change that setting:

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