Wednesday, August 21, 2013

Brocade: Troubleshooting A FCX Switch POE Problem Today (Firmware Version 00.0.0)

I was called today to come troubleshoot a switch problem.  It was an FCX 48 port HPOE and they report that the switch will not provide power to the ShoreTel IP phones.  So when I get there, I find I can run the power level down to a class 2, but it actually will not change the power level.  Also, as you can see below, I have 13 ports that will show power availability.  The rest show denied.  If I plug a phone into port 2/1/1, and type in 'disable', I do loose Ethernet capability.  However, when I do a 'no inline power', the POE stays on and the phone stays powered up.  And, just the opposite for ports 2/1/14 through 2/1/48.

switch(config)#sh inl powe
Power Capacity:         Total is 410000 mWatts. Current Free is 17000 mWatts.

Power Allocations:      Requests Honored 14 times

 Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/
        State   State   Consumed  Allocated                          Error
--------------------------------------------------------------------------
 2/1/1  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/2  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/3  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/4  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/5  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/6  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/7  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/8  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/9  On      Off            0      30000  n/a      n/a         3  n/a
2/1/10  On      Off            0      30000  n/a      n/a         3  n/a
2/1/11  On      Off            0      30000  n/a      n/a         3  n/a
2/1/12  On      Off            0      30000  n/a      n/a         3  n/a
2/1/13  On      Off            0      30000  n/a      n/a         3  n/a
2/1/14  On      Denied         0          0  n/a      n/a         3  n/a
2/1/15  On      Denied         0          0  n/a      n/a         3  n/a
2/1/16  On      Denied         0          0  n/a      n/a         3  n/a
2/1/17  On      Denied         0          0  n/a      n/a         3  n/a
2/1/18  On      Denied         0          0  n/a      n/a         3  n/a
2/1/19  On      Denied         0          0  n/a      n/a         3  n/a
2/1/20  On      Denied         0          0  n/a      n/a         3  n/a
2/1/21  On      Denied         0          0  n/a      n/a         3  n/a
2/1/22  On      Denied         0          0  n/a      n/a         3  n/a
2/1/23  On      Denied         0          0  n/a      n/a         3  n/a
2/1/24  On      Denied         0          0  n/a      n/a         3  n/a
2/1/25  On      Denied         0          0  n/a      n/a         3  n/a
2/1/26  On      Denied         0          0  n/a      n/a         3  n/a
2/1/27  On      Denied         0          0  n/a      n/a         3  n/a
2/1/28  On      Denied         0          0  n/a      n/a         3  n/a
2/1/29  On      Denied         0          0  n/a      n/a         3  n/a
2/1/30  On      Denied         0          0  n/a      n/a         3  n/a
2/1/31  On      Denied         0          0  n/a      n/a         3  n/a
2/1/32  On      Denied         0          0  n/a      n/a         3  n/a
2/1/33  On      Denied         0          0  n/a      n/a         3  n/a
2/1/34  On      Denied         0          0  n/a      n/a         3  n/a
2/1/35  On      Denied         0          0  n/a      n/a         3  n/a
2/1/36  On      Denied         0          0  n/a      n/a         3  n/a
2/1/37  On      Denied         0          0  n/a      n/a         3  n/a
2/1/38  On      Denied         0          0  n/a      n/a         3  n/a
2/1/39  Off     Off            0          0  n/a      n/a         3  n/a
2/1/40  On      Denied         0          0  n/a      n/a         3  n/a
2/1/41  On      Denied         0          0  n/a      n/a         3  n/a
2/1/42  On      Denied         0          0  n/a      n/a         3  n/a
2/1/43  On      Denied         0          0  n/a      n/a         3  n/a
2/1/44  On      Denied         0          0  n/a      n/a         3  n/a
2/1/45  On      Denied         0          0  n/a      n/a         3  n/a
2/1/46  On      Denied         0          0  n/a      n/a         3  n/a
2/1/47  On      Off            0       3000  n/a      n/a         3  n/a
2/1/48  On      Denied         0          0  n/a      n/a         3  n/a
--------------------------------------------------------------------------
 Total                         0     393000

switch(config)#int eth 2/1/1 to 2/1/48
switch(config-mif-2/1/1-2/1/48)#inlin power power-by-cl 2
Warning: Inline power configuration on port  2/1/1 has been modified.
Warning: Inline power configuration on port  2/1/2 has been modified.
Warning: Inline power configuration on port  2/1/3 has been modified.
Warning: Inline power configuration on port  2/1/4 has been modified.
Warning: Inline power configuration on port  2/1/5 has been modified.
Warning: Inline power configuration on port  2/1/6 has been modified.
Warning: Inline power configuration on port  2/1/7 has been modified.
Warning: Inline power configuration on port  2/1/8 has been modified.
Warning: Inline power configuration on port  2/1/9 has been modified.
Warning: Inline power configuration on port 2/1/10 has been modified.
Warning: Inline power configuration on port 2/1/11 has been modified.
Warning: Inline power configuration on port 2/1/12 has been modified.
Warning: Inline power configuration on port 2/1/13 has been modified.
Warning: Inline power configuration on port 2/1/14 has been modified.
Warning: Inline power configuration on port 2/1/15 has been modified.
Warning: Inline power configuration on port 2/1/16 has been modified.
Warning: Inline power configuration on port 2/1/17 has been modified.
Warning: Inline power configuration on port 2/1/18 has been modified.
Warning: Inline power configuration on port 2/1/19 has been modified.
Warning: Inline power configuration on port 2/1/20 has been modified.
Warning: Inline power configuration on port 2/1/21 has been modified.
Warning: Inline power configuration on port 2/1/22 has been modified.
Warning: Inline power configuration on port 2/1/23 has been modified.
Warning: Inline power configuration on port 2/1/24 has been modified.
Warning: Inline power configuration on port 2/1/25 has been modified.
Warning: Inline power configuration on port 2/1/26 has been modified.
Warning: Inline power configuration on port 2/1/27 has been modified.
Warning: Inline power configuration on port 2/1/28 has been modified.
Warning: Inline power configuration on port 2/1/29 has been modified.
Warning: Inline power configuration on port 2/1/30 has been modified.
Warning: Inline power configuration on port 2/1/31 has been modified.
Warning: Inline power configuration on port 2/1/32 has been modified.
Warning: Inline power configuration on port 2/1/33 has been modified.
Warning: Inline power configuration on port 2/1/34 has been modified.
Warning: Inline power configuration on port 2/1/35 has been modified.
Warning: Inline power configuration on port 2/1/36 has been modified.
Warning: Inline power configuration on port 2/1/37 has been modified.
Warning: Inline power configuration on port 2/1/38 has been modified.
Warning: Inline power configuration on port 2/1/39 has been modified.
Warning: Inline power configuration on port 2/1/40 has been modified.
Warning: Inline power configuration on port 2/1/41 has been modified.
Warning: Inline power configuration on port 2/1/42 has been modified.
Warning: Inline power configuration on port 2/1/43 has been modified.
Warning: Inline power configuration on port 2/1/44 has been modified.
Warning: Inline power configuration on port 2/1/45 has been modified.
Warning: Inline power configuration on port 2/1/46 has been modified.
Warning: Inline power configuration on port 2/1/47 has been modified.
Warning: Inline power configuration on port 2/1/48 has been modified.
switch(config-mif-2/1/1-2/1/48)#sh inl powe

Power Capacity:         Total is 410000 mWatts. Current Free is 3000 mWatts.

Power Allocations:      Requests Honored 16 times

 Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/
        State   State   Consumed  Allocated                          Error
--------------------------------------------------------------------------
 2/1/1  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/2  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/3  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/4  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/5  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/6  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/7  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/8  On      Off            0      30000  n/a      n/a         3  n/a
 2/1/9  On      Off            0      30000  n/a      n/a         3  n/a
2/1/10  On      Off            0      30000  n/a      n/a         3  n/a
2/1/11  On      Off            0      30000  n/a      n/a         3  n/a
2/1/12  On      Off            0      30000  n/a      n/a         3  n/a
2/1/13  On      Off            0      30000  n/a      n/a         3  n/a
2/1/14  On      Denied         0       7000  n/a      n/a         3  n/a
2/1/15  On      Denied         0       7000  n/a      n/a         3  n/a
2/1/16  On      Denied         0          0  n/a      n/a         3  n/a
2/1/17  On      Denied         0          0  n/a      n/a         3  n/a
2/1/18  On      Denied         0          0  n/a      n/a         3  n/a
2/1/19  On      Denied         0          0  n/a      n/a         3  n/a
2/1/20  On      Denied         0          0  n/a      n/a         3  n/a
2/1/21  On      Denied         0          0  n/a      n/a         3  n/a
2/1/22  On      Denied         0          0  n/a      n/a         3  n/a
2/1/23  On      Denied         0          0  n/a      n/a         3  n/a
2/1/24  On      Denied         0          0  n/a      n/a         3  n/a
2/1/25  On      Denied         0          0  n/a      n/a         3  n/a
2/1/26  On      Denied         0          0  n/a      n/a         3  n/a
2/1/27  On      Denied         0          0  n/a      n/a         3  n/a
2/1/28  On      Denied         0          0  n/a      n/a         3  n/a
2/1/29  On      Denied         0          0  n/a      n/a         3  n/a
2/1/30  On      Denied         0          0  n/a      n/a         3  n/a
2/1/31  On      Denied         0          0  n/a      n/a         3  n/a
2/1/32  On      Denied         0          0  n/a      n/a         3  n/a
2/1/33  On      Denied         0          0  n/a      n/a         3  n/a
2/1/34  On      Denied         0          0  n/a      n/a         3  n/a
2/1/35  On      Denied         0          0  n/a      n/a         3  n/a
2/1/36  On      Denied         0          0  n/a      n/a         3  n/a
2/1/37  On      Denied         0          0  n/a      n/a         3  n/a
2/1/38  On      Denied         0          0  n/a      n/a         3  n/a
2/1/39  Off     Off            0          0  n/a      n/a         3  n/a
2/1/40  On      Denied         0          0  n/a      n/a         3  n/a
2/1/41  On      Denied         0          0  n/a      n/a         3  n/a
2/1/42  On      Denied         0          0  n/a      n/a         3  n/a
2/1/43  On      Denied         0          0  n/a      n/a         3  n/a
2/1/44  On      Denied         0          0  n/a      n/a         3  n/a
2/1/45  On      Denied         0          0  n/a      n/a         3  n/a
2/1/46  On      Denied         0          0  n/a      n/a         3  n/a
2/1/47  On      Off            0       3000  n/a      n/a         3  n/a
2/1/48  On      Denied         0          0  n/a      n/a         3  n/a
--------------------------------------------------------------------------
 Total                         0     407000

Also, note this though below.  Notice that on Stack unit 2, it shows the POE firmware version to be 0.00.  That is not good.  I have shorted this for brevity:
Woodshed#sh inl po det
POE Details Info. On Stack 1 :
General PoE Data:
+++++++++++++++++

Firmware
Version
--------
02.1.0


(shortened for brevity)...

POE Details Info. On Stack 2 :
General PoE Data:
+++++++++++++++++

Firmware
Version
--------
00.0.0

I think its time to upgrade the POE firmware.
Notice this though.  When troubleshooting, I disable power.  I disable the port.  And I still get this below.  Interesting.

Time to upgrade the POE firmware.
So I upgraded the POE firmware and I still get a Firmware version of 00.0.0.  According to Brocade, its time to RMA the unit.

2 comments:

  1. I just had this problem happen to me. I think there was a power incident at a remote location and the firmware got toasted. After some troubleshooting I called Brocade tech support and as soon as the tech saw the version 00.00 he sent out a new switch. I had to upgrade and configure the switch remotely. All done now. Also just wanted to let you know I have been looking at your blog for a few days. I found it when I was researching how to console into a Brocade switch without a console cable. Since the switch was remote the "end users" onsite could not find the console cable I left there so I had to overnight one. Thanks for all your posts, both the technical and not so technical ones as well.

    ReplyDelete
    Replies
    1. Thanks, Carlos, for sharing your experience. Much appreciated.

      Delete

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