Thursday, August 29, 2013

Cisco CUE: How To Upgrade Cisco Unity Express (Voicemail) To Version 8.6.6 From 2.3

This post details how I upgraded the CUE from that UC500 that died not long ago.  I needed to upgrade my CUE to accomplish a certain goal, and this was the process I went through in CLI.  I had to download the image from Cisco.com and get my FTP server going on my laptop.  Below is exactly what happened on that upgrade.  Im going from version 2.3 to 8.6.6 directly.

User Access Verification

Username: shane
Password:

UC520>en
Password:
UC520#
UC520#

UC520#service-module integrated-Service-Engine 0/0 sess
Trying 10.1.10.2, 2002 ... Open

User Access Verification

Username: skillen
Password:
UC500-CUE>
UC500-CUE>
UC500-CUE> en
Password:

UC500-CUE# software install  clean url ftp://192.168.1.110/CUE/cue-vm-k9.ise.8.6.6.pkg  user shane pass none

WARNING:: This command will install the necessary software to
WARNING:: complete a clean install.  It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n] y

Downloading ftp cue-vm-k9.ise.8.6.6.pkg
Bytes downloaded :  262056

Validating package signature ... done

Downloading ftp cue-vm-installer-k9.ise.8.6.6.prt1
Bytes downloaded :  144420

Installer does not recognize package file format.
Attempting to upgrade installer...
starting_phase:
install-files.sh /dwnld/pkgdata/.installer_wo
add_file /dwnld/pkgdata/cue-vm-installer-k9.ise.8.6.6.prt1 1 / tgz
Installer upgrade successful
Restarting install process...
Software install using RAM

Downloading ftp cue-vm-k9.ise.8.6.6.pkg
Bytes downloaded :  262056

Validating package signature ... done
 - Parsing package manifest files... complete.
Validating installed manifests ...........complete.
 - Checking Package dependencies... complete.

Downloading ftp cue-vm-langpack.ise.8.6.6.pkg
Bytes downloaded :  1386351

Validating package signature ... done
Found Add-On Subsystem SID: e2e81cc6-39b5-47e1-9f83-b83c897fc50c Name: CUE Voicemail Language Support Version: 8.6.6
Found Add-On Subsystem SID: c28339fa-f7ae-4732-85ab-fa6c68b5de0c Name: CUE Voicemail Italian Version: 8.6.6
Found Add-On Subsystem SID: 49f09114-e0b0-4721-8b85-04be2064920c Name: CUE Voicemail European Spanish Version: 8.6.6
Found Add-On Subsystem SID: 27e5e2ab-1622-4c02-8a0a-cfad0d932148 Name: CUE Voicemail US English Version: 8.6.6
Found Add-On Subsystem SID: cf860289-67ac-4886-9295-a41e4c7a8487 Name: CUE Voicemail European French Version: 8.6.6
Found Add-On Subsystem SID: f0a41398-3917-4d49-b5ab-c2b39a80c121 Name: CUE Voicemail Latin American Spanish Version: 8.6.6
Found Add-On Subsystem SID: c4ca62e2-daff-40dc-b94e-bf20094bd700 Name: CUE Voicemail Mexican Spanish Version: 8.6.6
Found Add-On Subsystem SID: 88a84158-c090-4203-bde8-0d62eda200c7 Name: CUE Voicemail Arabic Version: 8.6.6
Found Add-On Subsystem SID: ab049397-cfad-4952-852a-8dfa69780cb8 Name: CUE Voicemail Dutch Version: 8.6.6
Found Add-On Subsystem SID: d60c3add-0c6b-4a99-8e5c-31019fe7939e Name: CUE Voicemail Swedish Version: 8.6.6
Found Add-On Subsystem SID: e1ed9919-31da-4c38-b029-9bbd8231d523 Name: CUE Voicemail Norwegian Version: 8.6.6
Found Add-On Subsystem SID: 683674a5-e6ef-4c97-8e05-efbba1e6fe47 Name: CUE Voicemail Canadian French Version: 8.6.6
Found Add-On Subsystem SID: c3d2409a-ae9a-47d3-baf0-3c1a3ff85d82 Name: CUE Voicemail Portuguese Version: 8.6.6
Found Add-On Subsystem SID: b18bcd35-5a37-46af-b230-0d9c27713dec Name: CUE Voicemail Turkish Version: 8.6.6
Found Add-On Subsystem SID: 3e72a8ae-45d2-4790-b0b5-9301600e886e Name: CUE Voicemail Hungarian Version: 8.6.6
Found Add-On Subsystem SID: fa803d25-9c89-4171-a14c-ec12d6ed6b8c Name: CUE Voicemail UK English Version: 8.6.6
Found Add-On Subsystem SID: 3f968fd0-6598-48e2-be1c-4af6c2e02e02 Name: CUE Voicemail German Version: 8.6.6
Found Add-On Subsystem SID: 09aa3e26-6efc-4bc4-a821-60d0fb238c74 Name: CUE Voicemail Hebrew Version: 8.6.6
Found Add-On Subsystem SID: 88f73a6c-884d-4838-b162-1b544dd6583f Name: CUE Voicemail Danish Version: 8.6.6
Found Add-On Subsystem SID: a2ba4f96-3452-40c3-83ad-c442cb6bf42f Name: CUE Voicemail Brazilian Portuguese Version: 8.6.6
Found Add-On Subsystem SID: e67d778d-53bd-4a2e-8dec-2c640f00bec0 Name: CUE Voicemail Traditional Chinese (Taiwan) Version: 8.6.6
Found Add-On Subsystem SID: ea206a88-e44f-488b-a660-114a3b179065 Name: CUE Voicemail Korean Version: 8.6.6
Found Add-On Subsystem SID: 372fa3fd-1efb-4353-9005-45876646a351 Name: CUE Voicemail Simplified Chinese (PRC) Version: 8.6.6
Found Add-On Subsystem SID: 6cdfed34-6d45-48fd-afe0-717e589c9aa9 Name: CUE Voicemail Japanese Version: 8.6.6
Found Add-On Subsystem SID: fa2e95d4-6be5-422d-a934-89a8e6d33e95 Name: CUE Voicemail Hong Kong Chinese Version: 8.6.6
Found Add-On Subsystem SID: 24cb0b00-ed1c-4463-bf6f-261b15dfb3e7 Name: CUE Voicemail Russian Version: 8.6.6
 - Parsing package manifest files... complete.
 - Checking Package dependencies... complete.
 - Checking Manifest dependencies for subsystems in the install candidate list...
complete
Starting payload download
File : cue-vm-full-k9.ise.8.6.6.prt1 Bytes : 143453076
Validating payloads match registered checksums...
 - cue-vm-full-k9.ise.8.6.6.prt1 .........................................................................................................................................verified
Extracting install scripts ...
Scripts extraction complete.
Remove scripts work order /dwnld/.script_work_order
Running Script Processor for ui_install

Maximum 2 language add-ons allowed for this platform.
Please select language(s) to install from the following list:

Language Installation Menu:

 #  Selected   SKU     Language Name (version)
----------------------------------------------------------------------
 1            ITA     CUE Voicemail Italian (8.6.6)
 2            ESP     CUE Voicemail European Spanish (8.6.6)
 3            ENU     CUE Voicemail US English (8.6.6)
 4            FRA     CUE Voicemail European French (8.6.6)
 5            ESO     CUE Voicemail Latin American Spanish (8.6.6)
 6            ESM     CUE Voicemail Mexican Spanish (8.6.6)
 7            ARA     CUE Voicemail Arabic (8.6.6)
 8            NLD     CUE Voicemail Dutch (8.6.6)
 9            SVE     CUE Voicemail Swedish (8.6.6)
10            NOR     CUE Voicemail Norwegian (8.6.6)
11            FRC     CUE Voicemail Canadian French (8.6.6)
12            PTG     CUE Voicemail Portuguese (8.6.6)
13            TUR     CUE Voicemail Turkish (8.6.6)
14            HUN     CUE Voicemail Hungarian (8.6.6)
15            ENG     CUE Voicemail UK English (8.6.6)
16            DEU     CUE Voicemail German (8.6.6)
17            HBR     CUE Voicemail Hebrew (8.6.6)
18            DAN     CUE Voicemail Danish (8.6.6)
19            PTB     CUE Voicemail Brazilian Portuguese (8.6.6)
20            CHT     CUE Voicemail Traditional Chinese (Taiwan) (8.6.6)
21            KOR     CUE Voicemail Korean (8.6.6)
22            CHS     CUE Voicemail Simplified Chinese (PRC) (8.6.6)
23            JPN     CUE Voicemail Japanese (8.6.6)
24            ZHH     CUE Voicemail Hong Kong Chinese (8.6.6)
25            RUS     CUE Voicemail Russian (8.6.6)
----------------------------------------------------------------------

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection

Enter Command:3

Language Installation Menu:

 #  Selected   SKU     Language Name (version)
----------------------------------------------------------------------
 1            ITA     CUE Voicemail Italian (8.6.6)
 2            ESP     CUE Voicemail European Spanish (8.6.6)
 3      *     ENU     CUE Voicemail US English (8.6.6)
 4            FRA     CUE Voicemail European French (8.6.6)
 5            ESO     CUE Voicemail Latin American Spanish (8.6.6)
 6            ESM     CUE Voicemail Mexican Spanish (8.6.6)
 7            ARA     CUE Voicemail Arabic (8.6.6)
 8            NLD     CUE Voicemail Dutch (8.6.6)
 9            SVE     CUE Voicemail Swedish (8.6.6)
10            NOR     CUE Voicemail Norwegian (8.6.6)
11            FRC     CUE Voicemail Canadian French (8.6.6)
12            PTG     CUE Voicemail Portuguese (8.6.6)
13            TUR     CUE Voicemail Turkish (8.6.6)
14            HUN     CUE Voicemail Hungarian (8.6.6)
15            ENG     CUE Voicemail UK English (8.6.6)
16            DEU     CUE Voicemail German (8.6.6)
17            HBR     CUE Voicemail Hebrew (8.6.6)
18            DAN     CUE Voicemail Danish (8.6.6)
19            PTB     CUE Voicemail Brazilian Portuguese (8.6.6)
20            CHT     CUE Voicemail Traditional Chinese (Taiwan) (8.6.6)
21            KOR     CUE Voicemail Korean (8.6.6)
22            CHS     CUE Voicemail Simplified Chinese (PRC) (8.6.6)
23            JPN     CUE Voicemail Japanese (8.6.6)
24            ZHH     CUE Voicemail Hong Kong Chinese (8.6.6)
25            RUS     CUE Voicemail Russian (8.6.6)
----------------------------------------------------------------------

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection

Enter Command:x
ui_install scripts executed successfully.
Starting payload download
File : cue-vm-en_US-langpack.ise.8.6.6.prt1 Bytes : 31437748
Downloading payload(s) complete
Validating payloads match registered checksums...
 - cue-vm-en_US-langpack.ise.8.6.6.prt1 ..............................verified
The system will be brought to offline state for a brief period
and will be brought back to online state automatically
Validating installed manifests ...........complete.
Clearing previous downgrade files ... complete.
The system is back in online state
Performing Hot install ...Sending an RBCP message to IOS notifying module reboot due do installation activitiy...
/bin/installer_shutdown.sh: line 23: /bin/rbcp_install_status: No such file or directory

Shutting down processes ... Please wait
.
EXITED: probe exit status 0
EXITED: SQL_startup.sh exit status 0
EXITED: LDAP_startup.sh exit status 0
EXITED: ntp_startup.sh exit status 137
EXITED: HTTP_startup.sh exit status 0
EXITED: superthread_startup.sh exit status 137
EXITED: ${ROOT}/usr/wfavvid/run exit status 137
EXITED: dwnldr_startup.sh exit status 137
Process shutdown complete.
clearing ////tmp/

bzsig ldbl -m freddo -t bzsig baQcK/vg+QpRcaIocbSymBwtahE46Vw8b+pYnWEu1eOE+AowbUaSNitVZBe1yJTnlYKL92UxIRJWsMwlpUjkEJ6FkBxRtGxADstSbLtmlN6V98aPeaOeSdkZMVVNi2dIkXOWlTEudE1oNe9/XF9CehJY05eXk2RNEow4+9n8uqo=
. Post install scripts were run for clean install. /lib/python2.3/installer/ScriptProcessor.py python
exec_script python /lib/python2.3/installer/ScriptProcessor.py
Post install scripts were run for clean install.. Return code is success.
Creating new nodes.
Performing final moves mnt_dir: /
INIT:
Rebooting ...

shutdown: sending all processes the TERM signal...
shutdown: sending all processes the KILL signal.
shutdown: turning off swap
shutdown: unmounting all file systems
Please stand by Restarting system.
ΓΏ

Cisco BootMon Version: 1.0.2
 (Feb 27 2007 - 10:38:53) MPC83XX

Bootmon starts
Bootmon: cold reset.
System now booting.
Bootmon: reading primary bootloader image
Bootmon: calling bootloader


Cisco ServiceEngine Bootloader Version: 1.0.3
 (Jul  6 2007 - 10:15:37) MPC83XX

Resetting devices ....Done.
mac address for internal ethernet 00:1b:a2:fe:32:be

Please enter '***' to change boot configuration:
 ServicesEngine Bootloader Version : 1.0.3

kern_sz: 1128765
bl_boot_cf_cmd root=/dev/hda1 install_root=ide ro plat=freddo
## Booting image at 04000000 ...
   Image Name:   Linux-2.6.22-cisco-freddo
   Image Type:   PowerPC Linux Kernel Image (gzip compressed)
   Data Size:    1128701 Bytes =  1.1 MB
   Load Address: 00000000
   Entry Point:  00000000
   Verifying Checksum ... OK
   Uncompressing Kernel Image ... OK
Linux version 2.6.22.10-vs2.2.0.5-cisco-freddo (drodrig@fndn-bld-system10) (gcc version 4.2.2) #1 Wed Jan 30 09:36:35 PST 2013
Zone PFN ranges:
  DMA             0 ->   131072
  Normal     131072 ->   131072
early_node_map[1] active PFN ranges
    0:        0 ->   131072
Built 1 zonelists.  Total pages: 130048
Kernel command line: root=/dev/hda1 install_root=ide ro plat=freddo
Platform: ise
IPIC (128 IRQ sources, 8 External IRQs) at fe000700
PID hash table entries: 2048 (order: 11, 8192 bytes)
Dentry cache hash table entries: 65536 (order: 6, 262144 bytes)
Inode-cache hash table entries: 32768 (order: 5, 131072 bytes)
Memory: 515840k available (1756k kernel code, 516k data, 92k init, 0k highmem)
in atrace_init
log_head: h: 914815, t: 914675, l: 5, w: 0, s: 1047488
Using existing trace log
log_head: h: 914815, t: 914675, l: 5, w: 0, s: 1047488
Mount-cache hash table entries: 512
NET: Registered protocol family 16
Generic PHY: Registered new driver
SCSI subsystem initialized
NET: Registered protocol family 2
IP route cache hash table entries: 16384 (order: 4, 65536 bytes)
TCP established hash table entries: 65536 (order: 7, 524288 bytes)
TCP bind hash table entries: 65536 (order: 6, 262144 bytes)
TCP: Hash tables configured (established 65536 bind 65536)
TCP reno registered
io scheduler noop registered
io scheduler anticipatory registered
io scheduler deadline registered
io scheduler cfq registered (default)
Cisco ContentEngine Flash Driver Version 0.03
Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing disabled
serial8250.0: ttyS0 at MMIO 0xe0004500 (irq = 9) is a 16550A
serial8250.0: ttyS1 at MMIO 0xe0004600 (irq = 10) is a 16550A
RAMDISK driver initialized: 16 RAM disks of 32768K size 1024 blocksize
Gianfar MII Bus: probed
eth0: Gianfar Ethernet Controller Version 1.2, 00:1b:a2:fe:32:be
eth0: Running with NAPI enabled
eth0: 256/256 RX/TX BD ring size
eth1: Gianfar Ethernet Controller Version 1.2, 00:1b:a2:fe:32:bf
eth1: Running with NAPI enabled
eth1: 256/256 RX/TX BD ring size
Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2
ide: Assuming 50MHz system bus speed for PIO modes; override with idebus=xx
hda: probing with STATUS(0x50) instead of ALTSTATUS(0x0a)
hda: STI Flash 7.4.2, CFA DISK drive
ide0 at 0xe1000000-0xe1000007,0xe100280d on irq 17
hda: max request size: 128KiB
hda: 2001888 sectors (1024 MB), CHS=1986/16/63
hda: cache flushes not supported
 hda: hda1 hda2
i2c /dev entries driver
NET: Registered protocol family 26
TCP cubic registered
NET: Registered protocol family 1
NET: Registered protocol family 17
ReiserFS: hda1: found reiserfs format "3.6" with standard journal
ReiserFS: hda1: using ordered data mode
ReiserFS: hda1: journal params: device hda1, size 8192, journal first block 18, max trans len 1024, max batch 900, max commit age 30, max trans age 30
ReiserFS: hda1: checking transaction log (hda1)
ReiserFS: hda1: Using r5 hash to sort names
VFS: Mounted root (reiserfs filesystem) readonly.
Freeing unused kernel memory: 92k init

Cisco init
INIT: version 2.86 booting
mounting proc fs ...
mounting sys fs ...
mounting /dev/shm tmpfs ...
reiser root fs ...
Reiserfs super block in block 16 on 0x0 of format 3.6 with standard journal
Blocks (total/free): 248976/163485 by 4096 bytes
Filesystem is clean
Filesystem seems mounted read-only. Skipping journal replay.
Checking internal tree..finished

FILESYSTEM CLEAN
Remounting the root filesystem read-write...

kernel.sem = 1900 4000 32 100
vm.overcommit_memory = 1
vm.min_free_kbytes = 8192


                Welcome to Cisco Service Engine

Setting the system time from system log
Fri Aug  9 21:03:00 UTC 2013

********** rc.aesop ****************
Populating resource values from /etc/freddo_rsrc_file
Populating resource values from /etc/default_rsrc_file
Populating resource values from /etc/products/cue/default_rsrc_file
Populating resource values from /etc/products/cue/freddo_rsrc_file
Processing manifests . . . . . . . . . . . . complete
==> Management interface is eth0
==> Management interface is eth0

Serial Number:
INIT: Entering runlevel: 2
********** rc.post_install ****************

Skipping post install...
executing app post_install
Skipping product specific post install... defaulting values
Setting Call Agent to CUCME
executing app post_install done
Creating Postgres database .... done.
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: SQL_startup.sh
STARTED: dwnldr_startup.sh
STARTED: HTTP_startup.sh
STARTED: probe
STARTED: superthread_startup.sh
STARTED: /usr/wfavvid/run-wfengine.sh
STARTED: /usr/bin/launch_ums.sh

 Waiting 234 ...

Creating default Administrator account...
SYSTEM ONLINE
UC500-CUE#
UC500-CUE# sh license status application
voicemail enabled: 6 ports, 6 sessions, 65 mailboxes
ivr disabled, no unexpired installed ivr session license available
UC500-CUE# reload
****************************
***  Command aborted...  ***
*** System state changed ***
****************************
UC500-CUE(offline)# reload

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