Thursday, February 5, 2015

Cisco Unity Connection/CUCM: MWI Does Now Work For VoiceMail

Well, I came in during the middle of an install of CUCM/Unity Connection.  One of the things I came across was that the MWI (message waiting indicator) did not work.  Well, there is a list of things to do, but in this case the extensions didn't match up correctly in CUCM and Unity Connection.  That will certainly cause problems for voicemail notification.  See below the screenshots of where it has to match in CUCM and Unity Connection:
CUCM 10.5:

Unity Connection 10.5:

After you get these two set to match each other, run the MWI sync, as below:

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