Here is a step by step on how to add to your local prefix list. This is similar to adding route-patterns in the Cisco world. Local prefixes tell the system that the numbers added are local calls. Here is how to add to the local prefix list:
Login to Director:
Goto Trunks → Local Prefixes:
Click on the location that matches the site you need to edit in the center:
You will see the numbers for local calling in the list in the center of the screen.
Get the numbers from them they can not dial. If the number they give you is in the list, take it out. If the number is NOT in the list, put it in but clicking 'New'. Add the area code and prefix and click 'ok'.
Then click 'Save' at the top of the screen. Log off and you are done.
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