Wednesday, January 16, 2013

Cisco Presence: Use The Recovery CD

Well, a couple of days ago, I had a customer call me and tell me their Cisco Presence server wouldnt come back up after a power outage.  Well, I guess I wasn't surprised.  Its the second time this has happened to this customer.  Both times it was the Presence server.  Well, it wouldn't boot up, so I got a keyboard and monitor and found the following message:
So, what to do?  I had to download the recovery CD.  Here are the steps I took:
1. Boot from Recovery CD.
2. Choose Option F
3. Say YES if system requests to correct the files
4. Choose option Q
5. Reboot the serve.  It didn't fix it, same error.
6. Boot from CD again and choose option M
7. Say YES system requests to correct the files
8. Finally choose option Q
9. Reboot the server.  This time, it booted up without issue.

I admit, I was a little worried that I would have to rebuild this server.  Thankfully, the recovery CD worked out.

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