I had a requirement from the customer to have all incoming calls come in to an AA during business hours, and after hours have all calls routed out to an answering service. So, I had to do some re-work on this, but what I ultimately did was to create a route-point in ShoreTel Director and during 'on hours', I had all calls forward to my AA. On the 'off-hours' tab, I selected an internal extension (116). That internal extension (116) I had set up to forward all calls to an external phone number (answering service). It cost me a license, but that was ok in this situation.
This is the retired Shane Killen personal blog, an IT technical blog about configs and topics related to the Network and Security Engineer working with Cisco, Brocade, Check Point, and Palo Alto and Sonicwall. I hope this blog serves you well. -- May The Lord bless you and keep you. May He shine His face upon you, and bring you peace.
Tuesday, January 22, 2013
ShoreTel: Route-Point For Incoming Calls
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Why waste a license? Route points can also forward to an external extension following a schedule - I'm doing this currently to accomplish exactly what you've described..ReplyDelete