This is the retired Shane Killen personal blog, an IT technical blog about configs and topics related to the Network and Security Engineer working with Cisco, Brocade, Check Point, and Palo Alto and Sonicwall. I hope this blog serves you well. -- May The Lord bless you and keep you. May He shine His face upon you, and bring you peace.
Wednesday, October 29, 2014
Customer Care: Jerry MaGuire Movie And The IT Services Business
There is this movie that I really like called Jerry MaGuire. I think I have the all of the movie lines memorized, but there is one in particular that really stands out to me. Its become my 'personal motto in the business world'. "If this (tapping on his heart) is empty, then this (pointing to his head) doesn't matter ". I couldn't agree more. Treat your customers good, plus some. Take a genuine interest in your customers. Take good care of them.
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I have yet to watch Jerry Maguire, but your comments on how we should be treating our customers are right-on!! If we take care of them, they will take care of us. Reminds me of the Golden Rule....which too many people seem to be ignoring these days. I know that many employers are desperately looking for employees that are honest and hard working, and are respectful of others. That combination seems to be hard to find, which is a sad commentary on American society.ReplyDelete
Hey Brad, it's a great movie for seeing customer service at its finest, in my opinion. Rent it, you will like it.Delete