Company Culture: Part 3

I have seen and heard, on more than a few occasions, where employees feel "unimportant" or "not valued" when management refuses to communicate with them.  I keep hearing the same common thing: "When I call my 'manager', they never answer and they never call back".  I also hear the same about text messaging.  Every time I hear this, I just dont get it.  Why would a manager just not have the desire to make a 60 second phone call OR a 15 second text message???  Its beyond me, but I can tell you, it takes a toll on company morale, which leads to bad company culture.