This is the retired Shane Killen personal blog, an IT technical blog about configs and topics related to the Network and Security Engineer working with Cisco, Brocade, Check Point, and Palo Alto and Sonicwall. I hope this blog serves you well. -- May The Lord bless you and keep you. May He shine His face upon you, and bring you peace.
Thursday, July 30, 2015
SonicWall: Certification And Support
Im trying to figure out if this is a good thing or not. With Dell SonicWall, if you want to get to level 2 support, you have to at least be CSSA certified. Now I do have CSSA, but what if you don't have it and you have a level 2 problem? It sounds to me that you wont be able to get support from them. I'm going to have to think about this, but at first glance, I don't like that approach to the level of support you can get to. I figure if my customer pays for a firewall, they should be able to get support on it.
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