SonicWall: Certification And Support

Im trying to figure out if this is a good thing or not.  With Dell SonicWall, if you want to get to level 2 support, you have to at least be CSSA certified.  Now I do have CSSA, but what if you don't have it and you have a level 2 problem?  It sounds to me that you wont be able to get support from them.  I'm going to have to think about this, but at first glance, I don't like that approach to the level of support you can get to.  I figure if my customer pays for a firewall, they should be able to get support on it.