Just as the title suggests, you should always back up your configs. I just did this today on a check point management station for a client (upgrade export). We didn't have a current backup, so I took one so that if anything happened, we could get back up quickly. It's always better to be safe than sorry.
So I have found in the past where some customers will call me asking if I know how something was configured. Basically, then are hoping that I have a backup of the config, in most cases, because something died and now needs to be restored with a new piece of gear or the repaired gear. Always make sure you can recover from a disaster.
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